Returns, Refunds and Cancellations

Effective date: September 6, 2026   |   Last updated: September 6, 2026

This policy explains the return, refund and cancellation rules for products and services purchased from AB RoyalNet Inc., operating as TEKYHOST (“TEKYHOST,” “we,” “us,” or “our”). Because we sell physical equipment, special-order products, software licences, subscriptions, training and professional services, eligibility depends on the type and status of the purchase.

1. Order cancellations

Contact us as soon as possible if you need to cancel an order. An order may be cancelled for a full refund if it has not been shipped, provisioned, activated, registered, customized, ordered from a supplier on a non-cancellable basis or otherwise committed for fulfilment.

Once an order has entered fulfilment, cancellation may no longer be possible. We will advise you of the order’s status and any available options.

2. Returns of eligible physical products

Unless a product page or quotation states otherwise, an eligible physical product may be requested for return within 30 calendar days after delivery. To qualify:

• The product must be unused, uninstalled and in resalable condition;
• The product must include its original packaging, accessories, documentation and serial-number labels;
• You must provide the order number or other proof of purchase; and
• You must obtain return authorization from TEKYHOST before shipping the product.

Return approval is subject to inspection. Products showing use, installation, damage, alteration, missing components or damaged packaging may be refused where permitted by law.

3. Non-returnable and non-refundable purchases

Except where required by law or where TEKYHOST confirms otherwise in writing, the following are final sale once ordered, delivered, provisioned, activated or registered:

• Software licences, licence keys, subscriptions, renewals and support entitlements;
• Digital products, downloads, electronically delivered items and activated training access;
• Special-order, configured, customized, built-to-order or vendor-registered products;
• Products identified as non-cancellable/non-returnable (NCNR) or final sale;
• Professional, consulting, installation, migration, configuration or managed services already performed;
• Opened consumables or products that cannot be resold for security, licensing or hygiene reasons; and
• Gift cards or promotional credits, if offered.

If you are uncertain whether an item is returnable, contact TEKYHOST before ordering. We can confirm the applicable vendor and product conditions.

4. Damaged, defective or incorrect items

Inspect physical shipments promptly after delivery. If an item arrives damaged, appears defective, is missing components or is different from what you ordered, contact us as soon as reasonably possible with your order number, product details, serial number and photographs where applicable.

Depending on the circumstances, TEKYHOST may arrange troubleshooting, replacement, return, carrier investigation, manufacturer warranty service or another appropriate remedy. Keep all packaging until the matter is resolved.

5. Manufacturer warranties

Many products are covered by the manufacturer’s warranty, support entitlement or return-material-authorization process. After the TEKYHOST return period—or where required by the manufacturer—diagnosis, repair or replacement may be handled under the manufacturer’s terms. TEKYHOST will provide reasonable assistance in identifying the appropriate support or warranty process.

6. Return authorization and shipping

To request a return, contact TEKYHOST before sending the item. If approved, we will provide instructions and, where applicable, a return authorization reference.

• Customers are responsible for securely packaging authorized returns.
• Return shipping costs are normally the customer’s responsibility unless the return results from a TEKYHOST fulfilment error or another remedy is required by law.
• Use a trackable and insured shipping method appropriate for the item’s value.
• TEKYHOST is not responsible for a return shipment that is lost or damaged before we receive it.

7. Refund processing

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are normally issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Original delivery charges, expedited shipping charges, customs costs and return shipping costs are generally non-refundable unless the return results from our error or applicable law requires otherwise.

8. Subscriptions and renewals

Vendor subscriptions, software maintenance and support entitlements may have fixed terms and vendor-specific cancellation or renewal rules. Cancelling future renewal does not normally create a refund for the current term. Where automatic renewal applies, the applicable product page, quotation, checkout information or renewal notice will provide the relevant details.

9. Training and professional services

Training access is generally non-refundable after credentials, course access or digital materials have been issued. Consulting and professional-services fees are non-refundable for work already performed or committed resources, subject to the applicable quotation, statement of work or service agreement.

10. Pricing or availability errors

We may cancel and refund an order before fulfilment if a product is unavailable, discontinued, incorrectly priced or affected by a material catalogue error. If this occurs, we will contact you using the information provided with the order.

11. How to request assistance

Before returning an item or disputing a licence or subscription order, contact us so we can review the product type, fulfilment status and available remedy.