Privacy Policy

Effective date: September 6, 2026   |   Last updated: September 6, 2026

AB RoyalNet Inc., operating as TEKYHOST (“TEKYHOST,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit or make a purchase through the TEKYHOST online store.

This policy applies to the TEKYHOST Shop website and related online ordering, customer-service and account functions. It is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1. Information we collect

Information you provide

We may collect information that you provide when you create an account, place an order, request a quotation, contact us or subscribe to communications, including:

• Name, company name and job title;
• Billing and shipping addresses;
• Email address and telephone number;
• Account username and encrypted password;
• Products, licences, subscriptions and services requested or purchased;
• Order notes, support requests and communications with TEKYHOST;
• Tax-exemption or business information when required to process an order; and
• Payment-related information provided to our payment-processing partners.

Information collected automatically

When you use the website, we may automatically collect limited technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, session activity, approximate location and cookie identifiers. This information helps us operate, secure and improve the store.

2. How we use personal information

We may use personal information to:

• Process, confirm, fulfil and deliver orders;
• Provision licences, subscriptions, warranties and support entitlements;
• Verify product compatibility, licence quantities and customer eligibility;
• Process payments, refunds, taxes and accounting records;
• Communicate about orders, renewals, shipping, support and service notices;
• Create and administer customer accounts;
• Prevent fraud, misuse, unauthorized access and other security threats;
• Maintain, troubleshoot and improve our website and customer experience;
• Comply with legal, regulatory, tax and contractual requirements; and
• Send marketing communications where permitted by law and based on your communication preferences.

3. Consent and legal authority

We collect, use and disclose personal information with your consent or as otherwise permitted or required by law. Your consent may be express or implied depending on the circumstances and sensitivity of the information. You may withdraw consent for optional uses, subject to legal or contractual restrictions and reasonable notice.

4. Payments

Payments may be processed by third-party payment providers. Those providers may collect and process payment-card and transaction information under their own privacy policies and security practices. TEKYHOST does not intend to store complete payment-card numbers or card security codes on its own systems. The payment providers available at checkout may change over time.

5. When we share information

We do not sell personal information. We may disclose information only as reasonably necessary to:

• Payment processors, financial institutions and fraud-prevention providers;
• Shipping carriers, distributors and fulfilment partners;
• Manufacturers and vendors for licensing, registration, support or warranty service;
• Website hosting, cloud, security, analytics, email and customer-service providers;
• Professional advisers such as accountants, auditors, insurers and legal counsel;
• Government, regulatory or law-enforcement authorities where required by law; or
• A purchaser or successor in connection with a proposed or completed business transaction, subject to appropriate safeguards.

Service providers are expected to use information only for the services they provide to us and to protect it appropriately.

6. Cookies and similar technologies

We use cookies and similar technologies that are necessary for shopping-cart operation, checkout, account login, security and user preferences. We may also use analytics or performance technologies to understand website use and improve the store. You can adjust cookie settings through your browser, but disabling necessary cookies may prevent the cart, account or checkout from working correctly.

7. Cross-border processing

Some service providers, manufacturers or technology vendors may process information outside Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and lawful access requirements. We use reasonable contractual, administrative and technical measures to protect information handled by our service providers.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to satisfy legal, tax, accounting, warranty, support, fraud-prevention and contractual requirements. Retention periods vary according to the type of record and applicable obligations. Information that is no longer required is securely deleted, destroyed or anonymized where appropriate.

9. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, encryption, monitoring, backups, security updates and staff procedures. No Internet transmission or storage method can be guaranteed to be completely secure.

10. Your privacy rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent for optional uses or ask questions about our privacy practices. We may need to verify your identity before completing a request. Certain records may need to be retained or may be exempt from access as permitted by law.

11. Marketing communications

You may unsubscribe from promotional email by using the unsubscribe mechanism included in the message or by contacting us. You may still receive transactional communications relating to orders, licences, renewals, accounts, security or support.

12. Third-party websites

Our website may link to manufacturer, vendor, carrier or other third-party websites. Their privacy practices are governed by their own policies. TEKYHOST is not responsible for the privacy practices or content of third-party websites.

13. Children’s privacy

The TEKYHOST Shop is intended for businesses and adult purchasers and is not directed to children. We do not knowingly collect personal information from children through the store.

14. Changes to this policy

We may update this Privacy Policy as our services, vendors, technology or legal obligations change. The current version will be posted on this page with the revised effective or updated date. Material changes may also be communicated through the website or other appropriate means.

15. Contact us

Contact TEKYHOST with privacy questions, requests or complaints: