Shipping and Delivery Policy

Effective date: September 6, 2026   |   Last updated: September 6, 2026

This policy explains how AB RoyalNet Inc., operating as TEKYHOST (“TEKYHOST,” “we,” “us,” or “our”), fulfils and delivers physical products, software licences, subscriptions and related purchases made through the TEKYHOST online store.

1. Order processing

Most in-stock physical-product orders are processed within two to three business days after payment and any required order verification. Orders are generally not processed or shipped on weekends or statutory holidays.

Processing may take longer for special orders, high-value transactions, configured equipment, products requiring vendor registration, distributor-supplied items, licence verification or products affected by limited availability. We will contact you if additional information or a material delay affects your order.

2. Shipping destinations

We currently ship physical products to valid addresses within Canada. Some carriers, vendors or distributors may not deliver to post-office boxes or certain remote locations. Additional delivery time or charges may apply to northern, rural or otherwise extended-service destinations.

We may contact you to confirm or correct an address before shipment. An order may be delayed or cancelled if we cannot validate the delivery information.

3. Shipping charges and delivery estimates

Available shipping methods, charges and estimated delivery times will normally be displayed during checkout or confirmed in a quotation. Delivery estimates begin after order processing and are not guaranteed unless TEKYHOST expressly agrees otherwise in writing.

Carrier delays caused by weather, service interruptions, remote-location requirements, peak periods or other circumstances outside our reasonable control may affect delivery. TEKYHOST will provide reasonable assistance with carrier inquiries but cannot guarantee carrier delivery dates.

4. Distributor and multiple-package shipments

Some products may ship directly from a manufacturer or authorized Canadian distributor. An order containing products from different sources may arrive in multiple packages on different dates. Separate tracking information may be provided for each shipment.

5. Shipment confirmation and tracking

When tracking is available, we will send shipment information to the email address associated with the order. Tracking activity may take up to 48 hours to appear after the carrier label is created.

6. Electronic licences, subscriptions and digital delivery

Software licences, subscriptions, support entitlements and other electronic products are delivered by email, customer portal, vendor registration or another electronic method. They are not physically shipped.

Digital fulfilment times vary by vendor and may require customer, organization, domain, device, serial-number or end-user information. Some orders may require manual verification before provisioning. Licence or subscription terms generally begin according to the vendor’s activation, registration or order rules.

7. Address changes and incorrect addresses

Review your billing and shipping information carefully before completing checkout. Contact TEKYHOST immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters fulfilment.

The customer may be responsible for additional carrier charges, reshipment costs or losses resulting from an incorrect or incomplete address supplied with the order, except where prohibited by law.

8. Delivery, refusal and undeliverable shipments

A signature may be required for certain shipments. If a shipment is refused, unclaimed or returned as undeliverable, contact us to discuss reshipment or any available refund. Carrier charges and other non-recoverable costs may be deducted where permitted by law.

9. Damaged shipments

Inspect packages and products promptly after delivery. If a package arrives visibly damaged, note the damage with the carrier where possible and retain all packaging, labels and contents.

Contact TEKYHOST as soon as reasonably possible with your order number, photographs and a description of the damage. We may need this information to open a carrier or distributor claim and arrange an appropriate remedy.

10. Missing or lost shipments

If tracking shows no progress, a shipment appears lost or a package is marked delivered but cannot be located, first check the delivery location, reception area and other people at the address. Then contact TEKYHOST so we can request a carrier investigation.

Carrier investigations may take time. Replacement or refund decisions will be made after reviewing the carrier’s findings, the order circumstances and applicable legal requirements.

11. Taxes, duties and cross-border requests

Applicable Canadian sales taxes are calculated based on the order and delivery information. Because online shipping is currently limited to Canada, international customs duties and import charges are not included. Contact us for a separate quotation if you have a cross-border requirement.

12. Returns

Do not return a shipment without first contacting TEKYHOST. Returns are governed by our Returns, Refunds and Cancellations policy, including special rules for software, subscriptions, registered products, special orders and professional services.

13. Contact us

Contact us with questions about product availability, delivery methods, remote destinations or an existing shipment: